Collaborative IT Solutions Privacy Statement
We understand that your personal information is important and we are committed to ensuring the security and protection of this personal information, in accordance with the Protection of Personal Information Act (POPIA).
Definitions
We, us and our refers to Collaborative IT Solutions (Pty) Ltd. Registered under the company laws of the Republic of South Africa (Registration Number 2006/002497/07).
The principal place of business of Collaborative IT Solutions is Office 3, Glenashley Views, 36 Newport Avenue, Glenashley, Durban.
You and your refers to you, your employees and your company details.
Your Personal Information refers to all Personal Information we have processed about you, your employees and your company.
Your Personal Information includes basic details about your company, IT information, financial information, biometrics, gender or sex, unique identifiers such as identity numbers, registration number or contact numbers, addresses or email addresses.
Processing of information means the automated or manual activity of collecting, recording, organising, storing, updating, distributing and removing or deleting Personal Information.
Purpose of this Privacy Statement
When you engage with us, you provide us with Personal Information about yourself, your employees and your company. We will process your information for the purposes set out in this Privacy Statement. We are committed to protecting your right to privacy. We will take all reasonable steps to keep your Personal Information safe and confidential.
The purpose of this Privacy Statement is to set out how we collect, use, share and otherwise process your Personal Information, in a manner that is compliant, ethical and in accordance with industry best practice and applicable privacy legislation.
Indemnification
You accept responsibility that any processing activities of Personal Information falls under your control and agree to indemnify us against any loss or damage, direct or indirect, that you may suffer because of any unauthorised use of their Personal Information or if a breach of Personal Information occurs.
Disclaimer
You accept that we will not be responsible for any consequences that arise from the processing of your Personal Information in accordance with this Privacy Statement and you hereby indemnify us against any claim for loss or damages that may be brought as a result of any lawful Processing.
Acceptance is voluntary
You have the right to object to the processing of your Personal Information. It is voluntary to accept these terms and conditions. However, by so doing you agree to be bound by this Privacy Statement.
We require Personal Information about you in order to meet our contractual obligations. We will only collect and process Personal Information for valid and lawful reasons in line with our terms and conditions and the objectives and rules of the business. You accept that if you do not provide the necessary Personal Information, we may not be able to comply with our obligations.
We keep Personal Information confidential
We will keep your Personal Information confidential. You may have provided us this information yourself or we may have collected it from other sources. If you share your Personal Information with 3rd parties, we will not be responsible for any loss or harm suffered by you or them.
Purpose for processing your Personal Information
You agree that we may process your Personal Information for the following purposes:
- To carry out our obligations arising from any contracts that we have entered into regarding information, products and services that you have requested from us
- For internal record keeping
- To provide you with quotations of products and services you have requested
- To process purchase orders you have placed with us
- To notify you about any changes to our services or additional services that we offer
- To manage our relationship with you
- We may share your Personal Information with selective 3rd parties who assist us in interacting with you or where necessary for outsourcing or with whom we contract to provide products and services to you.
- We may share your Personal Information with contracted service providers who assist us with our business operations.
Right to communicate electronically
We have the right to communicate with you electronically about any changes, new products and services and administration purposes.
Your right regarding your Personal Information
You have the right to know what Personal Information we hold about you and you may request a copy thereof. The process for these requests is detailed in our PAIA Manual, available on our website and may be subject to legally allowable fees.
Should such a request be made we will take all reasonable steps to confirm the identity of the requestor before providing details relating to Personal Information.
We may keep Your Personal Information until we are asked to delete or destroy such Personal Information.
We will delete this Personal Information unless the law allows or requires us to retain the Personal Information or where we deem it necessary to retain the Personal Information for the pursuit of our legitimate business purposes.
You have the right to ask us to update, correct or delete Personal Information
Changing this Privacy Statement
We may change this Privacy Statement at any time. The most updated version will always be available on https://www.colabit.co.za under the link Privacy Statement.
If you have any concerns
If You believe that we have used your Personal Information in contravention of this Privacy Statement, you have the right to lodge a complaint with the Information Regulator. However, we encourage you to first follow our internal complaints process to resolve the complaint by contacting our Information Officer at privacy@colabit.co.za.